Journal

Finance is missing dignity as a design principle.
For too long, financial products have been built by and for those already inside the system, leaving many excluded by complexity, assumptions, and one-size-fits-none thinking.
Could dignity be the missing ingredient that unlocks both trust and innovation?

New Zealand first tackled pay equity in female-dominated jobs 50 years ago.
Did you know? New Zealand first tackled pay equity in female-dominated jobs 50 years ago, by imagining what a man would be paid to do the same work.
In 1973, unionist Graham Kelly QSO (my father-in-law) became secretary of the Wellington Shop Employees' Union and immediately faced a challenge: employers were creating new, lower-paid job classifications to defeat the intention of the Equal Pay Act 1972.

What is Intergenerational Equity?
Intergenerational equity refers to the principle of fairness between generations, ensuring that today's decisions don't compromise the ability of future generations to meet their needs and enjoy similar opportunities. So, how businesses can create intergenerational impact?

False Economy: Undermining Pay Equity Creates Business Inefficiencies
The government's rush to dismantle New Zealand's pay equity framework last week wasn't just pushed through under urgency; there is broad sentiment that it was pushed through to make the budget look better.
The government claims the rushed changes to the Pay Equity Act will save “billions”, but this completely misses the bigger economic picture.
Gutting our pay equity laws isn't a triumph of fiscal responsibility; it's a budget allocation trick creating market distortions that businesses will ultimately pay for.

Do we have the courage to lead?
Do we have the courage to lead when human sense and business sense face formidable opposition?
Two years ago, I shared this Harvard Business Review article and research showing the financial consequences of politically-motivated business restrictions. Reading it again over the weekend, I was struck by how the warning is even more pertinent today than it was then.

Trust in Finance and the Rise of Fintech
I'm delighted to be participating in the inaugural panel of the Juncture Dialogue Event Series on Thursday 22 May. Juncture: Dialogues on Inclusive Capitalism is a groundbreaking University of Auckland Business School research centre exploring how capitalism can better serve people and planet.

To Blacklist or Wield Influence
When confronted with business partners or providers engaged in unethical practices or poor conduct, the first instinct might be to consider blacklisting. But what about the alternative? What happens when we choose to maintain our seat at the table specifically to challenge misconduct and drive substantial reform from within?

Smooth Seas Don't Train Great Sailors
This week I am reflecting on a proverb that has shaped my understanding of leadership development: "Smooth seas don't train great sailors."
Looking back on my career, the periods of greatest growth weren't during comfortable, predictable times. They came when navigating choppy waters, making difficult decisions with incomplete information or imperfect context, and steering through unexpected storms.

The Kuhn Paradigm Shift Theory
What is the Kuhn Paradigm Shift Theory and how does it help us understand the cycles of innovation and disruption in technology? How does it act as a warning to established companies that risk dismissing anomalies in their business models as exceptions rather than early warnings and being displaced by new entrants to the market.

“You're really good at de-escalating situations."
A work acquaintance said this to me recently. After joking that having four tweens and teenagers gives me plenty of practice, I paused to consider what I actually do when team members come to me with concerns or frustrations during our one-to-one meetings.

Surprising Generosity
“Warning: May cause sugar rush” was the message accompanying hundreds of treat boxes to accounting firms nationwide earlier this week. Read more about this annual tradition in today’s look inside Tax Traders.
Mass exodus?
I had the pleasure of speaking with IN THE BLACK, CPA Australia's monthly business magazine for their March feature on The Great Resignation.

It's not personal, or is it?
I strongly reject the saying “It’s not personal, it’s just business”.
Firstly because I tend to find it used to excuse behaviour that lacks integrity … and secondly because I genuinely believe business is personal

My pandemic epiphany
It's time for me to match what I do with who I am and what I care about.
Like many people I have spent the last year or so rethinking my career and long term goals, a trend known as The Great Resignation or The Big Quit.

Women are working for free
In New Zealand the average Pasefika, Maori and Asian woman is working for free from now until Christmas compared to their male counterparts.
Source: Stats NZ and with credit to PSA.org and mindthegap.nz
What are some actions we can all take to address this?

What would you tell your younger self?
What would you tell your younger self?
I was recently on a call with a lovely lady who is coming to the end of her studies and preparing to join the workforce. She had booked a call with me via Insidery for some 'real talk' on what it's actually like and sent me through some of her questions in advance.
One question in particular really got me thinking. "How did you overcome challenges along the way?"

My Business Mentor Profile
Business Mentors profiled me for International Women’s Day. Click through to read my response to their questions.

Ever thought of being a mentor?
I joined Business Mentors at the start of May this year just after New Zealand finished our first lockdown. I knew demand from businesses for support and guidance would dramatically increase and it felt like the right time for me to do some giving back.
Inside Hotel Chocolat
Did you catch Inside Hotel Chocolat TV1 on Saturday night? You can find it on demand if you didn't and yes I'm biased but it's an inspiring watch!
It was also very nostalgic for me... I joined Hotel Chocolat in 2004 at the age of 23…

Open-ended questions: my top tip for building high-performing teams
Three weeks ago I had a team on the verge of mutiny. This week they finished their second agile sprint with an incredible review presentation to the wider business. So how did we make such a fundamental shift in such a short space of time?